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After you purchase a digital item you will receive an instant confirmation of order and a button to download your digital pattern on our website. In addition, you will also be sent a confirmation email which also includes a button to download your digital file.

When you make an online purchase, you will be able to see your current and past orders in your profile under 
"MY ORDERS". Usually your orders will be available to view immediately in your Poppy Shop account, however in some circumstances it can take up to 24hrs for them to appear. Digital files are available to download for 3 months after your purchase date. We highly recommend downloading and saving your digital product into a cloud storage service (such as Google Drive or Dropbox), so that you will always have your pattern file backed up and available.

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